After-sale service




My S.T. DUPONT (French Dupont) needs to be repaired. What should I do?




No matter whether the problem of your Dupont S.T.Dupont product is within the scope of warranty, please call first, or send the email to S.T.Dupont maintenance department for declaration of maintenance. The French S.T.Dupont does not accept the direct delivery of the maintenance products.
You can contact the maintenance department in the following ways:
E-mail: service@3a-company.com
Phone: +86 (760) 88638316
After the maintenance department confirmed your application with your telephone or e-mail communication, please send the product to the specified address according to the requirements. When you send the product, you have to attach the following information, otherwise the French S.T.Dupont company will not accept the maintenance request:
Your detailed and exact contact way;
1. description of the product problem;
2. purchase certificate (purchase of small ticket or copy of invoice).
3. if the product is still in the warranty period, you must attach your warranty card.
4., we suggest that you send your package by insured transportation. After receiving your package, we will unpack the parcel you sent on the premise of monitoring video confirmation.




What will be done once my French   S.T.DUPONT product is sent to the maintenance department?




After receiving the product and completing the inspection:
If the warranty is within the scope of the warranty, free maintenance will be provided.
If you are not in the warranty, you will receive an estimate of the necessary maintenance costs by email or telephone. Only after you confirm the price list will we do the maintenance.
After receiving your confirmation and maintenance (if you need to pay the maintenance fee, confirm that the company receives the confirmation maintenance cost), the maintenance department will repair and provide a maintenance number. You can know the maintenance schedule on theS.T.Dupont official WeChat (S.T.Dupont-Shoes) with this maintenance number.




Do you provide after-sales service warranty?




France S.T.Dupont self repair workshop product delivery date, provide twelve months guarantee of maintenance, including parts and labour. The guarantee is only for the maintenance part of the product and has nothing to do with the two - year product warranty provided to the customer.
What if my French S.T.DUPONTcan't be repaired?




If the inspection and identification of your product can not be repaired, your product will be sent back to the original and accompanying letters to explain the product problem.








What is the content of the S.T.DUPONT product guarantee clause in France?








1. manufacturer guarantee
2., the S.T.DUPONT shoe shoes in France, under the premise of normal use and compliance with the precautions identified by

S.T.Dupont，enjoy a one year warranty from the purchase date.

3. during the period of the product quality problems,S.T.Dupontwill bear the cost of maintenance (parts and manual costs) in accordance with the following conditions:
4. all guaranteed products have not been collided and soaked. The problems produced by the product are not due to improper operation, normal wear and maintenance.
5. note that during the overhaul,S.T.Dupont France is responsible for any damage, loss or deterioration suffered by the objects on the FrenchS.T.Dupont product for aesthetic or other purposes.